Employ-ability skills are the transferable skills that are required by individuals to be employable in any organization along with efficient technical knowledge and subject understanding. People develop their communication skills, team work, planning, organizing, time management, problem solving skills, self awareness, leadership skills, technical knowledge and global knowledge etc (Hartshorn and Sear, 2005). To be employable in desired organizations. This report is based on a case scenario of health and social care organization. Currently I am working in a Cygnet health care organization as a HR manager. Cygnet health care organization is one of the widest independent mental health and social care provider with high value integrated service to a huge rage of individuals.
Being a HR manager in Cygnet health care my overall responsibility is to manage all strategic and administrative activities of the organization. My performance objective are highly depends on my roles and responsibilities as a HR manager. My efficiency in work will help the organization in achieving organizations short term and long term objectives. As a HR manager my responsibilities are as follows,
With regards to my roles and responsibilities in the organization, my performance objective is explained in following points,
being a HR manager my primary performance objective is to recruit talented staff in the organization. By recruiting right talent in organization can improve the efficiency of health care services and run the revenue growth as well as increase market share. Talented and efficient employees in the firm can provide effective services to patients. Thus, my performance objective is to recruit right talent in the firm.
Further, my next performance objective is to develop their skills and knowledge in all fields related to their work. To retain creative and talented employees in the organization it is very important to develop their knowledge and skills time to time. Skilled employees in the organization are beneficial in achieving goals and objective of the firm. Thereby, my performance objective is to improving their skills and knowledge.
Being a HR manager my role and responsibility is to manage staff by resolving their queries and establishing healthy communication with them for stability and to control staff turnover.
To monitor the effectiveness of against my performance objectives I will develop my in-depth knowledge of all subjects. My primary performance objective is to developing right talent in the organization. For this I will use various sources to attract the potential talented people. Though, I have knowledge of external sources of recruitment and selection but I will enhance my knowledge in recruiting people from internal sources as well. Moreover, I will improve interpersonal communication skills to manager employee relations effectively. Effective communication will enable me to establish good relations with employees so that they can discuss all their queries and issues they are facing in the organization. By resolving their queries and issues I will be able to retain talented employees in the organization which will help in achieving the Organizational goals and objectives as well.Furthermore, by developing in-depth knowledge of various subjects will help me in creating positive impact on my staff and superiors. By this positive attitude the people in the organization can depend over my work.
Being a HR manager in Cygnet Health Care, once I was facing an issue of team conflict, some employees were not satisfied with the team structure due to communication problems they were not providing proper services to patients and they were unable to manage work load. This issue was hampering the patient services as well. As Resolution a resolution of this issue I have identified few methods for improvement that will be also helpful in enhancing my employability skills.
To resolve this issue of team conflict I will provide effective training to employees for developing their communication skills. Through this I will establish good relations in employees that will enable them to coordinate each other. Since, Cygnet health Care is the largest mental health and social care service provider sometimes the patients are in huge numbers and demotivated by their illness. However, I will establish positive environment in the organization and motivate the staff to manage the patients effectively and provide them proper treatment. Thus, by following all these methods of improvement I can improve my performance and the staff as well.
Cygnet Health Care is well known for its quality and effective mental health and social care services. Thus, motivation of the employees plays significant role in cited firm. Being a HR manager it is my responsibilities to motivate and encourage the workforce to provide effective services to patients. Thereby, I will use various motivational techniques to improve the quality of performance. These techniques are as follows
I will motivate employees by giving them positive work environment. I will encourage team work and idea sharing in the organization. I will ensure that staff have efficient knowledge and tools to perform their job well. Moreover, I will involve employees suggestion for improving the services of Cygnet Health Care. Through positive work environment I will be able to encourage the staff that would also improve quality of performance
The another technique I would use for motivating the staff is by providing them incentives on their better performance. I will motivate them by giving them financial and non financial rewards on their performance. Financial incentives are increased salary, cash prizes and gift cards etc. Non financial incentives are compressed work hours and paid leaves etc.
Moreover, I will recognize employees performance to motivate them and encourage their work by giving them employee of the month or star performer awards. Further, I will give them certificates for their achievements. Thereby, I will recognize individual efforts to motivate employees
Being a HR manager in Cygnet Health Care, I am responsible for managing end number of employees and administration issues that sometimes leads to a time management problems. There are following reasons of time management problems, such as,
To overcome these time management problems I have started preparing a list of daily works and divided the urgent works and important works by prioritizing them. I started planning every day's tasks by making list and categorizing the tasks. I developed my problem solving skills to manage the employees and clients in the organization. I avoided multitasking and started completing task one by one scheduling the works. These time management ideas helped me a lot in managing the staff and work pressure effectively. Effective time management helped me allot in reducing stress level and I have being more productive and innovative.
Effective communication is necessary for managing and working in efficient organization (Irving and Malik, 2004). However, every individual possesses different communication styles such as, interpersonal communication, non-verbal communication and written communication etc. Most commonly used communication styles at workplace are as follows,
At the time of managing staff at Cygnet Health care effective interpersonal communication is essential. This style of communication provides the detailed information of all the query is daily work related issues. For instance, Being a HR manager, I have to resolve work based problem of staff for this I have to establish interpersonal communication with them to get the root of the problem. Similarly, Doctors in the organizations would also use interpersonal communication with their patients.
Further, Nonverbal communication involves various styles of expressions, gestures, touch and eye contact etc (Durrani and Tariq, 2012). Non verbal communication is essential in Cygnet Health Care for communicating with patients.
Moreover, Written communication includes the use of words for communication. Written communication is commonly used in business practices to communication with managers, employees, suppliers and clients by using emails, letters, proposals, faxes, websites, proposals and brochures etc. for instance, Doctors in Cygnet Health Care uses reports and emails for communication.
In today's competitive world effective time management is essential in order improve quality of performance (Oliver, Hunt, Jones and et. al. 2010). However, only events can be managed, time cannot be managed. Thereby, I have identified following time management strategies,
for managing time effectively it is important to understand the difference between important and urgent. Urgent works should be completed first and important works can be completed after urgent tasks. The easiest way to set priorities is by preparing to- do list on daily, weekly and monthly basis. By setting work priorities time can be managed effectively.
It is recommended that using a planning tool can improve the productivity and profitability of the organization (Mukhtar, Yahya, Abdullah and et. al. 2009). Employees can use electronic planners, pocket diaries, calenders, index cards, note pads and computer programs to schedule their daily works.
Furthermore, disorganization leads towards poor time management. Employees should manage their important documents, bills and reports in files, folders and computers. This will not consume much time in searching these papers when required.
One more time management strategy is that employees should avoid multitasking. Multitasking consumes more time in switching one task to another. This result in inefficiency in works and loss of productivity (Watts, 2006). Daily multitasking can result in difficulty in maintaining focus and concentration on work when required.
Being a HR manager in Cygnet Health Care services I was facing effective communication problems at our workplace. Communication problem occurred in the organization because of employees unclear duties and goals and message is not communicated properly to the recipient. Thus, it was my responsibility to resolve these issues by developing effective communication skills at workplace. Following are the tools and methods to resolve the communication problems at workplace.
To overcome the communication barrier it is very important to choose the right channel for communicating with people at various levels in organization (Heimler, 2010). For instance, communication with staff regarding work policies and reports should be in done in written communication such as email or letters etc. whereas, if a doctor has to communicate with patients than it must be face to face communication or communication over phone. This communication will be strong and clear to understand.
Moreover, to resolve communication problems in Cygnet Health Care, we use feedback and open door policy for employees as well as for patients and suppliers. Open door policy and feedback allows people to put their view points and suggestions for improvement. This method enables effective communication in organization with employees and patients as well.
One more method that I use as a HR manger in Cygnet Health Care is by improving listening skills of the employees by designing various training and development programs in the organization (Dacre Pool and Sewell, 2007). Listening is most important part of communication. Listening skills directly make impact on quality of work and job effectiveness.
Being a HR manager in Cygnet health Care I will use following strategies to resolve the communication problems.
To overcome the communication barrier at Cygnet Health Care I will encourage them for their work and the level of motivation can increase their self confidence and staff will be able to communicate with patients effectively.
Further, feedback and open door policy in Cygnet health Care provides open platform to share their views and give suggestions for improvement. Being a HR manager I will provide opportunity to all the employees and patients as well to put their suggestions and complaints. This open door policy will help in overcoming the barrier of communication in cited organization.
Being a HR manager I am responsible for resolving the communication problem in the organization. Thus, I will design various training and development programs in organization to improve written and interpersonal communication skills of the employees. I will stress out on the benefits and importance of effective communication.By applying these strategies in organization it will be easy to resolve the communication problems in organization.
The impact after implementing the strategies to resolve communication issue at Cygnet Health Care is as follows,
Effective communication in staff provides clarity and direction to understand the demands and needs of patients and workplace (Ehiyazaryan and Barraclough, 2009). This clarity result in efficient services and improved relations. Clarity in communication can set more realistic expectations and outcomes of the organizational goals and objectives. Moreover, clarity builds trust in both employees and the client
Further, improvement in communication skills will enable employees to coordinate with each other and work as team. This strategy will help them in improving the quality of their work and employees will be able to provide quality services to patients in Cygnet Health Care.
Effective communication in Cygnet Health Care will help in providing better and quality services to the employees. The staff can establish effective relationship with patients and provide them better services (Crebert and et. al. 2004). This will increase the customer satisfaction and result in increased sales and profitability.
Moreover, Effective communication in organization creates better understanding of work that can result as increase profitability, sales and quality services in Cygnet Health Care.
Thus, it is very important in organization to develop effective communication in order to improve the quality and customer satisfaction of health and social care.
Employ ability skills can make significant impact on the performance of health and social care organization and businesses as well. Employ ability skills can improve retention and turnover of the organization. It can provide more motivated work force to the organization for improving the various levels of performance. Hence, it is concluded in this report that employ ability skills are essential for individual to be employable. By developing employ ability skills people can develop their interpersonal and transferable skills along with understanding the dynamics of working with others.