Hospitality Provision

Analysing hospitality in travel and tourism

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Introduction to Hospitality Provision

Hospitality and tourism sector provides wide stream of services to the travelers. From facilitating the customers with accommodation, food, tours, leisure activities, guides to the taking care of their recreational activities such as spas and sports, Hospitality sector gives the 360 degree services.

This report explains the hospitality operations of the company Thomas Cook and son. This international company has been giving its services from 1841 globally in 17 countries (Investigating the Travel and Tourism Industry, 2015). Initially started with providing personal tours, later on the group became an agent for foreign and domestic travel and expanded in various ventures. A providing trusted and quality personalized holiday experience it stands at the apex position in global ranking in all the markets it has its hold. In the fact moving hectic life, people seek to get all the services under one roof, for the same Thomas cook is the perfect destination. It gives them the pleasure of spending quality time with friends and family with vast number of options for all inclusive holidays, cruise deals, family holidays and beach breaks with wide range of destinations options all over the globe. With the vision to give them memories and make the holidays truly special various recreational activities in inculcated such as spas, sports, games and exotics and gives them the complete comfort at the quality accommodation at hotels

The agency is available with variety of options for the different preferences for featured holidays like Kids clubs, Disney holiday, Villas with pools, wedding and honeymoons, holidays at water-parks and exclusively adults. It makes the holiday’s real comfort by easing the customers with facilities like tickets booking, arranging airport hotels, travel insurance, seasonal and occasional deals and trip info. This report is meant to explain the scope and scale of hospitality industry within travel and tourism sector, the influence of horizontal and vertical integration in the industry and further outlines the business plan for the development of a new proposed hospitality business

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1.1 Scope and scale of the hospitality industry within the travel and tourism sector

The spectrum of hospitality industry has largely increased in last few decades. In this era of fierce competition and face paced life, every individual seeks service fulfilling the needs on multidimensional grounds. Hence, the hospitality provision in travel and tourism sector has diversified in number of areas with merger of many small and big ventures to give their customers the wide range services in the comprehensive manner. The scope and scale of hospitality industry has widened at lot. In terms of employment sector hospitality industry is one of the largest industry (Blackman, 2005). The sector composite the accommodation facilities at all the levels from elite hotels to economy inns, the fine dining, coffee shops, cafeterias, lounges providing food delights and entertainment zones such as pubs, nightclubs and bars. Satiating the guests with the scrumptious delights is the fundamental area of this sector so to manage the food and beverages department is also the part. The other indispensable services by hospitality sector are the event management and planning different occasions. The mark of globalization has strongly impacted the scope and scale of hospitality in tourism and travel sector. People are moving around the globe for various purposes be it the recreational reason or for professional reason.

Hospitality industry and Tourism and travel sector is closely linked with each other in the significant manner. The core areas with which the hospitality is concerned is accommodation, food and beverages and leisure activities and tourism sector is the business sector deals with accommodating, entertaining, and providing them recreational and leisure activities. More specifically hospitality industry concerns the services given to the patrons at the places and the tourism sector relates the arrangements of the availability of those services. The mutual interrelated service given by both the sectors helps the patrons in the optimum manner. Both for the entertainment and work related purpose (Barron Leask and Fyall, 2014). With the merger with travel agencies' hospitality sectors is facilitating the visitors by booking the travel tickets, arranging their tours and trips and featured trips for the subjective choices. It also arranges and manages the business tours by their tickets arrangements, inflight services, airport hotel accommodations and their travel and transports. Apart from this it organizes the business seminars, international conferences and workshops. It makes the arrangements in all the spheres such as the passenger transport facilities, their accommodation and their recreational pleasures. It also arranges the tour and trips for different theme parks with the help of tourism and travel sectors (Lashley, 2015). Theme parks such as the Disney parks, the tours at water-parks, tour for kids at kids clubs. The sector is not confined to these areas. It also accommodates the sports-persons in their trips and tours on national and international level. The organization of various tournaments and awards also their area of job. The hospitality sector is also giving its services in entertainment and other media related industry. Tour operators and travel agents organises the official trips of the business elites from around the globe making their visit comfortable at every stratum by giving them services with full precision(Baum, 2008). The scope of the industries is widened to this sector as well.


2.1 Integration in hospitality and travel and tourism businesses and their analysis in reference to the company.

To make the business more profitable and lucrative on various grounds it merges with other industries on many levels. It can be done on two ways i.e. on vertical and horizontal basis. The vertical integration means the merger with companies of the similar sectors with the related industry while the horizontal merger relates to the merger with the companies providing the similar services on global ground.

The Thomas Cook group merges with the industries such as tourism industry, travel agencies and with the companies that providing the recreational facilities such as the spas and many more

It has the horizontal merger with the company’s such the mass market and Cox and kings. They are the tour travel agencies. They offer the accommodation facilities, transport facilities and the other activities to make the holidays more recreational and luxurious. Cox and kings are the specialists in their fields. The give the best experience to the adventure lovers. They have the special team of expertise to take care of quality tours, private journeys and tailor made holidays. With this they provide the patrons with memories and luxuries and the exceptional quality time.

Thomas cook merging with the other industries within the same sector increases the profitability with the multiplier effect (Crawford, 2013). The industries with which the Thomas cook merges are:

The tour operators and travel agents

with the collaboration with the tour agents and travel agents the Thomas Cook makes arrangements for the whole trip in the comprehensive way which minimizes the cost and increases the profit margin.
Hotel industry: The major share of the revenue of hospitality depends on the rent earnings. The group merges with the hotels and accommodation sources, keeping at prime position.

Apparels and clothing

The group is merging with the clothing and apparel industry. Tie-ups with the Apparels and clothing industry affect the industry in the significant way. The tourist main concern is for the leisure and shopping that to account basically for clothing (Symons, 2013).
The links with the refreshment and entertainment zones such as the bars and casinos: It escalates the earnings of the hospitality industry in the very extraordinary way. The most attractive zone for the guest and tourists largely affect them. It is the market with major share in the entertainment industry.

Travel finances

With the tie-ups with the travel related finance agencies it plays a very vital role in facilitating the visitors. For the cross border tourists it arranges the foreign currency and prepaid foreign currency cards


The group is also is in links with many financial institutions, organisation and banks who provide the insurances. Assuring the safety of their guests Thomas cook provides the travel insurances to them.

Vouchers and deals

To make the holidays specials for the tourists and travellers they provide them many vouchers and special deals.


Seeing the frequency of domestic and international movement of guests through flights they have tied with some airlines. Such as the German airline condor in Germany occupy the significant figure of passengers and air capacity requirements


The group also make arrangements for the ancillaries required for the travel and journey. Through many retail outlets and websites it provides the availability of those requirements of baggage and other stuffs.

2.2 The effect of integration business on Hospitality industry

The integration of hospitality business vertically and horizontally with many small and big businesses has created the value in a very substantive manner. Bringing so many firms and corporations under the one umbrella became so profitable and bought lucrative advances to the group and the other firm as well

The Horizontal integration with the “mass market” Have affected the tourism industry from the last decade in a very crucial way by reducing the collective tourism and encouraging the traveling+ from small operators. It minimized the costs and opposed the threatened competition from web based travel agents and the low cost airlines.

The integration with Cox and kings has widened the travel zones of the group as it entered the provision of travel destination to the transatlantic areas, Indian oceanic zones and Europe and Africa. The adventurous zones at these places have been capturing the attraction of visitors. Providing the safety and leisure is the main motto.

The Horizontal integration with above firms including My travel have saved the 75 billion pounds a year.

Having its operations over 17 market sources across Europe Thomas cook is UK's number 1 travel and Tour Company in the super brand survey. Due to its rational and wise business decisions it stands out of the crowd. Minimizing the cost and maximizing profits with such collaboration is one such strategy which has been proving very fruitful for the group from last 10-12 years

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The individual indigenous airlines run by the group accounts very predominantly in the market. It provides services to the group and third parties as well. The gross revenue generated by the airlines is around 17% of the group's total. Apart from the self owned flights the merger with other flights such as with the German airlines add up with very lucrative figures as it holds the major portion in the sources from where the air capacity is fulfilled. And the third party fulfils the remaining air capacity requirements. The travel agents also contribute a lot by distributing very crucial amount of travel services.

The impact of hospitality industry integration with other travel and tourism industry on macro economic numbers is also very considerable. It has affected the economy in two ways. It has both the positive and negative impacts. The positive impact adds in the credits in balance-sheet by increasing the exports. And if the passengers are availing the facilities to go beyond the border, its entry increases the imports figure. While the group provides the services to outsiders it swells the earnings of the group and the economy as well

Sustainable Tourism and the hospitality industry within tourism sector are also linked. Along with creating the value to the business it also takes care the sustainability of the environment. The tie-ups and collaboration with the archaeological places, natural parks and centuries brings in fulfilling the responsibility towards the conservation of these places along with the enjoyment. Protection of wildlife and the monument and enhancing the tourism to these destinations it also gives economic returns to the group.


3.1 Rationale for a selected project clearly justifying decisions linked to target market

The world's leading leisure travel company, Thomas cook and group, is constantly widening its spheres of their holiday packages. Following the so far trend of coming up with new destination packages every year, this year also it has launched a new featured holiday for the specific targeted group. To explore the scenic beauty of Himalayan mountains, experiencing the spectacular views of archipelago of Maldives and enjoying the picturesque view of archaeological structures, resorts, beaches and ocean villas of Sri Lanka, The group has introduces the package “Holidays at Indian Subcontinent”. This holiday encompasses the regions India, Nepal, Bhutan, Sri Lanka and Maldives

The holiday destinations for the UK's number 1 group is operating in 17 market places but confined to the Europe, North and South America and some zone of North Asia and Africa. To widen the stream of its services to the patrons, it is the suitable option. There are many reasons for selecting this destination. With the diverse physiological divisions and attractive places it fulfils the vision of the group to give the memorable and adventurous experience. Along with natural beauty this subcontinent is endowed with number of archaeological assets to have a visit. The group is in integration with the company Cox and kings to give their customers the adventurous experience keeping the safety at priority level. It accompanies the group to give the remember-able experiences at the most fascinating places across the globe. These holidays are planned by experts to give them the lavish and safe holidays.

Comprises among the largest diversities of the world the Indian subcontinent offers to explore the thousands of species of flora and fauna through salaries at forest areas, underwater diving and kelling and trekking (Pizam, Okumus and Hutchinson, 2013).These are the factors that attracted the proposed plan. Besides this by the results of the PESTLE analysis done, it can be inferred that the plan will be fruitful on other grounds as well.

Considering the compatibility with the political, economic, social, technological, legal and environmental aspects the following conclusions are made:

The political and economic environment of the Indian subcontinents are quite favourable with the point of issuing of visa's, passports, the formalities on the arrival and from safety point of view as well. Apart from this the Government made several provisions to provide facilities to the visitors. From the economic aspect the tax and tariffs imposed on the travelling and their ancillaries and very less

Social and legal environment

The safety and the harmony at the Indian subcontinent is the major attraction for many at Continental Europe and the Atlantic region. The laws made for the safety and precaution are quite satisfactory.

Technological and Environmental

The technological advancement in this region and the sound communication facilities for the 360 degree connectivity has overcome all the threats and fears. Natural environment and the climate over there is the core attraction for the tourists to explore and visit

3.2 A plan for the new hospitality business

Plan for new hospitality business is prepared. The business provides the services for the accommodation facilities.

Name of the business

Avon services

Type of the business

Accommodation facilities for the wide range of choices.

The operational management of the business organization includes different components to run it efficiently and bring lucrative results.

.Description of products and services

The accommodation facilities are prepared for different ranges of budgets. The organization has collaborated with the different hotels, cottages, villas and apartments to provide their customer different options for choices.


Wide range of choices are given to the travelers to satiate their needs. Initially started with the less number of sites, the organization has launched 10 accommodation places each having 15 rooms with the occupancy of 2 or 1.


Staffing of the organization is done according to their functional areas and their specialties. Adopting the rigorous selection method the employees are hired and placed according to their suitability. The organization is working with around 2000 employees with 200 staff members at each place.

Management structure and strategies

There are 100 members in the management team who builds strategies and policies to operate the organization in systematic manner. The promotion is done on multidimensional grounds. The organization has integrated with the tour operators, restaurants, conference and summit places to expand the customer base.

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Target market

The accommodation facilities are targeted for the business elites who visit the places for their summits and meetings.

Assessment of the competitors and the degree of innovation of products

The organization has launched the facilities for the specific group of people. The arrangements are done according to their need. Meetings are some times scheduled but many times are held in sudden. Options are given for both the cases.

Pricing policy

The target audience is the elite group hence the prices are kept exorbitant. Further, there is the availability of the choices of rooms as per the requirement and the budgets.

Financial feasibility

To launch a business for the elites, the arrangements are required to done accordingly. For that purpose there is the requirement big investment. Loans are taken from the financial institutes and banks. The minimum $10000 net profit and maximum $15000 on the full occupancy


Thomas cook and group and company is the world’s leading leisure travel company operating in 19 market places in 27 countries prominently in continental and northern Europe. The group is known for vacationing and providing elite holiday experiences. It has the substantial role in the tourism and travel sector and benefited significantly through the vertical and horizontal integration with the other industries. It comes up with the new holiday package every year so continuing the trend, it has launched the attractive holiday package for the Indian subcontinent by doing the proper market research and a prepared plan to the targeted areas. The feasibility of the plan is assessed in the report by PESTLE analysis and found workable and suitable.


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