Effects Of Communication In Human Lives

A Minor Case Study Related to Effect of Miscommunication

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Introduction to Communication

The essay lays emphasis upon the fundamental principles of communication which play an important role within the relationships that exist in professional relationships. Besides the importance of communication reflective model of writing has been focused. The selected reflective model is the Gibbs Reflective-cycle. It enables a systematic approach to be followed for each level of experience. Also, the effects of poor communication has also been discussed by highlighting the case of Baby P whose death occurred because of ineffective communication of the staff-members from every agency.


Communication plays a substantial role in the life of each and every individual where it is regarded as one of the most requisite skill that must be possessed to succeed in both personal and professional lives. It largely enables the individuals to actively interact with one another and interpret things in a more precise manner (Gallan, Jarvis, Brown and Bitner, 2013). An effective presence of communication is referred to be an imperative life skill that duly qualifies people to have a better understanding of things where it also tends to connect with the surrounding bodies. Apart from this, it together permits the individuals to create a respective and trustworthy work environment by resolving any divergence and reinforcing the work environment.

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It is however done with certain prosperous measures of problem solving, with care, affection and creative set of ideas. It is important for the individuals to have some pertinent skills of communication with a special consent of representing these at their professional context of work (Glasby, 2017). It is mainly due to a fundamental fact of communication where it is often reflected as the heart of almost all sorts of organizations irrespective of their type and nature of services. The below essay is based upon a similar consideration of communication with a special context of health and social care (HSC) organizations.

The key concept of communication is laid under the fact of its distinct context where there exist five common types of communication. It is with a foremost existence of intra-personal communication that usually tends to involve a single person in it and is thus referred as self-talk (Hether, 2014). Herein, an intra-personal communication can be either affirmative or pessimistic and makes a direct impact upon the way of perceiving things where it also enumerates the way one reacts to different situations and communicate with one another. This sort of communication with a special context of intra personal is duly influenced by the native and cultural background of an individual that directly shows their carried thoughts and belief's as well.

Another leading context of communication is laid under the field of interpersonal communication where it generally tends to include two individuals. It is at this stage where the intensity of their interaction may range from distinct perceptions and may reflect either an intimate, personal, impersonal or formal set of communication among them (Millar and Hall, 2013). Group communication is yet another leading context of interaction that involves more than two different set of individuals representing a team where it together represents a dynamic procedure. However, it is also aforesaid that the larger the group is, there are more chances of breakdown in smaller proportions where generally, the group members range from 3-8 in numbers.

Public communication is yet another potent context of communication where a single individual acts a representative by talking to the entire group of people. It requires the speaker to make continual interaction with all group members by engaging the audience in the carried session of discussion (Shortliffe and Cimino, 2013). It however depicts an equivalent form as that of a group communication with a dissimilar dynamics with distinct rules of communication. In this particular situation, the group often tends to put off the speaker. Another leading context of communication is mass communication that is also reflected to be a contemporary tool of mass media in today's contemporary world of business. This particular measure greatly assists in interacting with a large group of individuals with a prime assistance of varied technical and multimedia tools.

It is however on depicting the role and goal of communication in HSC organisations where diversity is the key element over there. It is a factual term that communication is impossible to occur in isolation. Herein, such vital set of interaction in HSC represents the context of interpersonal communication where it is further based upon five other constituents (Yarber, Sayad and Strong, 2013). A psychological context is with a foremost existence where it showcases the content of interaction in terms of representing the factual needs, values, desires and personality of the participants. Another principle set is of relational context where here it is duly concerned about the acquired reactions of one other. Situational context defining the psycho social state of communication among the individuals where it depends upon the place in which the discussion is being carried among two or more individuals that in turn outlines the intensity of the discourse. Baby P case was an example of the carelessness as well as lack of communication skills with the HSC sector. People in the case of Baby P were found out to be imposing the responsibilities upon each other because of which miscommunication occurred. This should be avoided to much greater extent so that proper discussion could be effectively carried out by the professionals within the health and social care so as to initiate effective communication.

Environmental context with another logical context of culture are other two leading components of an interpersonal communication that mostly takes place in HSC organisations. An environment context defines about the physical existence of the interaction where it is taking place. Lastly, the culture context of communication includes the scholarly behaviour of individuals that tends to influence the interaction among them (Glasby and Dickinson, 2014). This is for instance to outline a substantial consideration of people's diversified background where they often belong to a different society with distinct societal norms. It is therefore important to represent an effective communication skill with a key context of HSC organisations where it duly assists in establishing an impelling relationship with the peers and other organisational associates. It is with a fundamental context of handling the upcoming number of patients who are often arriving with a vulnerable situation with a hope of acquiring effective treatments.

Herein, effectual skills of communication is assistive in provisioning liable set of information as a way of monitoring the health of individuals by interrogating in a sensitive way. This in turn defines a prompt requisition of effective communication skills in the simplest form where an HSC person can professionally treat and handle the identified issue of the patients (Haith-Cooper and Bradshaw, 2013). It together creates a vital sense of improving the health of the individuals by recognizing the steps that are required to be taken up for their well-being. However, there together exists certain barriers of communication while referring to interact with one another where it is usually caused due to certain barricaded factors like a deficit level of understanding among the individuals. It is where they may together have an erroneous information and certain cultural or language barriers that duly hinders their communication. The ineffective delivery of messages led to the rising miscommunication in the case of Peter. The adverse effect of this led to the death of Baby P.

For which, it is important to adopt some vital strategies of communication as a way of reflecting a professional way to communicate and interact with one other in HSC establishments. A foremost theoretical abstract in this context is Shannon's and Weaver model of communication that can be duly instilled in the HSC workplaces where it hereby comprises with five leading elements (Hockenberry and Wilson, 2014). It is the primary source of information called sender who represents the individual who is referring to transmit a message to another person via a selected medium or channel for the same. Encoder is the secondary element of this model where it usually depicts a transmitter with a third component of channel that reflects the medium that is being used to send the message. Decoder being the fourth component of this model where it is basically a machine that is used to convert signals into a pertinent message that is understandable for the receiver.

Receiver is the subsequent component over here where it is the destination in which the message is supposed to reach as a way of generating liable feedback from the receiver. However, the last element of this model is noise that is referred to any bodily disruption in the surrounding environs of people that does not let the information to further pass on to the receiver (Narain and Katz, 2016). It is usually termed as a mathematical model with different levels of communication problems that generally arises in accordance to the founder of this communication model. These are technical, semantic and problem of effectiveness where a technical issue occurs when the opted channels are creating some sort of problem. Another issue called semantic exists when the meaning of sent message and the received message largely differs from one another. Apart from which, the problem of effectiveness takes place when the message causes unexpected reactions.

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The HSC enterprises are thereby suggested to implicate this particular model in their adopted measure of communication as a way of effectively treating their respective clients and users. Into which, they can hereby refer to make a considerate interaction with one another with no negative implication of any sort of misunderstanding among the participant communicators (Liaw and et. al., 2014). This Shannon Weaver Model is together composed of some leading benefits where its enclosed concept of noise largely supports in making an effective communication by destructing the issue of noise after finding out its factual cause. Along with which, this model is also referred to be a two way process of communication as a result to which, it can be duly applied to the general context of communication as an quantifiable postulation upon its users.

It is mainly with reference to HSC organisations where they are largely associated with a large number of service users who comes from different socio- cultural backgrounds and are often representing a vulnerable situation that needs speedy treatment in an effective manner. In this context, the care representatives are also required to deal with their family members and other accompanied bodies of the service users as a way of treating them with an expertise team of individuals (Shannon and Weaver Model Of Communication, 2017). The preceding model of Shannon Weaver is hereby evident to support with distinct channels of communication as a way of commencing an effective interaction among the care providers, services users and other affiliated bodies of HSC. There together exists yet another conceptual theory of Proxemics that basically aids them to interact with nonverbal tools of communication. It is based upon three leading elements that are geographic territory, personal space and body angling. All these measures are referred to scrutinize the space that is being used by the communicators while interacting with one other. It is therefore with a special context to the care providers in HSC where they should aptly know about this pertinent method to comfort the person with whom they are communicating to obtain a liable set of information.

It is however on referring to the case of baby P and Victoria Climbe where they faced the most horrified incidents of child abuse. It was however due to an unattended behaviour of their respective child protection centres where they were duly unable to assist them in a requisite manner. It was with some prompt detection of certainty operational and systematic failures that ultimately led to the decease of both the child's. In both the cases, a deficit communication was found to be a substantial issue that eventually obstructed the child to clearly communicate their ongoing issues to their respective parents that ultimately led to a terrible death of both.

The major fault in the case of Baby was that there were existence of several breakdowns in the communication process. From all the social-workers to the lawyers, doctors as well as police were found to have a very poor network of communication. All those who were actually responsible for Peter claimed that someone else needs to be in charge (Baby P 'failed by incompetent staff from every agency', 2010). And as a result poor communication was there which led to taking of no action on time thereby causing the baby's death.

The toddler suffered a severely painful death because of a list of failures whose responsibility was accountable to the all the health care professionals as well the people associated with the baby. The professionals had no idea about the bruises which suspiciously found on his body at 6 years of age. The mother of the child at that time was successful enough to dupe the doctors about those suspicious bruises. If the doctor had already communicated this to t he police at that time, this incident of Peter's death would have been surely avoided. They were not informed about them.

Also, there exists some models of reflection which help in giving effective description as well as monitoring of a particular situation. Since the situation of Baby P was not effectively analysed and had ample of misevaluation done from the side of professionals. Gibbs reflective cycle is the most suitable form. With effective utilisation of prompt-questions at each of the stage a fully structured analysation of situation could take place. The failing of the health-care professionals in the case of Baby P stated that how poorly the analysation of situation was done. Henceforth, to prevent such occurrences in future, professionals of health-care could effectively make use of this model. It basically involves the following stages :

First the situation which has to be taken care of or analysed is described in details. The professionals in case of Baby P should have analysed each and every aspect of the flaws that occurred during the process.

Then what the individual is actually thinking or feeling regarding the situation. In the case of Baby P every person was out to impose responsibility upon one another. So in this case, the way of thinking of every individual associated with Baby P case needed to be done.

Furthermore, the experience in context with the situation is evaluated which covers the good as well as bad factors associated with it. In case of Baby P the professionals could have evaluated the experience when the doctors first observed the abuses. So all the good as well as bad factors could be evaluated.

  • The next step takes in consideration the analysation which is going to depict the individual's capability of making sense from the situation faced (Reflective writing: About Gibbs reflective cycle, 2017). In reference to the case of Baby P, all the associated professionals as well as individuals associated to baby could have analysed their responsibilities. This would have avoided the miscommunication to much greater extent.
  • The next step will allow the individual to make a final conclusion showcasing the alternatives or final solution that could be taken instead or in addition. The professionals in case of Baby P case could have effectively analysed the available alternatives to solve the issue and baby could have been treated on time.
  • The fin al step will include the action plan to b e made which will be made on the basis of that if problem rises gain what action will be taken. In case of Baby P the professionals should formulate a necessary action plan so that in future on arising of this case could be avoided.

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This cycle goes on until the problem has been analysed. Also, individuals could effectively analyse the problem as well as accordingly find the most appropriate solution.

In this context, there exists two more leading models of communication to be implemented in the context of HSC organisations and are entitled as Argyle and Tuckman's theories of communication. The Argyle theory of communication is being proposed by Michael Argyle where it was named as the cycle of communication consisting of 6 reliable stages. Its first stage represented idea generation in which, a person gets a thought to be shared with another person (Effective communication skills in health and social care, 2016). Coding of message has been depicted to be yet another step of this model where the above generated message is required to be transmitted through a proper channel such as written in language or engrossing it in signs and symbols, etc. Sending the message is the third stage in which the content is fully articulated in a chosen format such as verbal or non verbal, etc. The fourth step has depicted the process of receiving the message with subsequent stage of decoding where the sent message is being interpret by the receiver as a way of intercepting its actual meaning. The eventual measure of this model reflects the understanding of content where the transmitted message is anticipated to be understood by the receiver.

It is after the final stage of the preceding communication model of Argyle that further depicts yet another conceptual theory of Tuckman's where it is together composed of five pertinent stages needed to be followed by the delegated care workers of HSC. This particular theory is specially designed for a coordinated group where its associated individuals are expected to develop a reliable set of behaviour to reach out a common goal. The foremost stage of this model entitled as forming is known as an introductory stage in which the members are usually unfamiliar with one other and are neither clear about their team objectives.

Another stage of storming is referred to intensify the competition among the individuals where most of them may not concord by each other's perception and may attempt to change it. Norming being the consequent stage is evident to evolve a collaborative and trustworthy consent of the team members where they together reach to a common goal of attainment (Proxemics, 2017). The stage of performing is where all team members are hereby evident to carry out their distinctly defined roles with a highly moralised outlook towards its achievement within a stipulated time frame. The final stage of this model known as adjourning is referred to the completion of tasks where the framed set of groups also tends to disperse with a proud sense of accomplishment.


From the essay it can finally be concluded that poor communication could turn out to be harmful such that it can cause someone's death as observed from the case of Baby P. Furthermore, communication is the backbone of organizations in each and every sector. So professionals in sectors need to understand the importance of communication and effectively imply these communication principles within their organizations.


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