Managing Business Activities to Achieve Results

A Case Study of an Educational Institution

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INTRODUCTION

For any business organization it is very important that the management is able to carry out an analysis, so that they can evaluate the various business activities and make sure that they are in line with that of organizational goals and objectives. Herein it may not be wrong to say that it is a process through which firms can make progress and try to attain their aims and objectives. In this report an attempt has been made to identify and describe the various activities that authorities of such a company has to do and look to acquire the aims and objectives. Different companies and organizations have been cited as examples.

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PORTFOLIO 1

a) Organizational Culture and Structure

OLC Ltd is an educational institution which provides training, scholarships and research facilities for UK and overseas students. At present the organizational structure adopted at the institutes is that of functional structure, wherein tasks and jobs are divided on the basis of functions to be performed (Day and Wigens, 2006). Through such an arrangement, authorities and management can divide work which has to be performed by teachers and other employees according to the tasks that they carry out while in organizational setting.

Through the above analysis it can be seen that OLC is a hierarchical organization and entails that whatever information is to be given to the subordinates is disseminated through a predetermined channel and stages.

The culture adopted by management and authorities in the company is very open which has helped them to develop healthy and positive relations with employees and also in motivating them. Herein it may not be wrong to say that organizational culture is the basis through which good working environment can be created and staff members be made to work to achieve the specified targets and goals.

b) Process and functions involved and their relation with that of aims, objectives, strategies and culture

OLC being an educational institute has completely different set of goals, objectives, processes and functions. In this regard it also may not be wrong to say that the relationship between these is completely different from that of conventional or traditional business firms. There are various types of functions that the company performs. One of them is that of the admin department, or the section which looks at overall operations and functions of the firm. They are tasked with duty to maintain records of both the faculty and students. Also they have to ensure that the activity of teaching and learning goes on smoothly and without any kind of obstacle. Other than this, another major department of the organization is that of education, where in faculties and teachers are employed of different qualifications and experience. They have to make sure that quality education is provided to the students. Thus it can be said that if both of these departments work in perfect harmony, then the goal to provide quality and superior learning to students can be attained (Bonehill, 2011). Main mission of the institute is to provide quality education to learners, regarding which they have developed special functions and departments. Along with that attempts also have been made to recruit the finest teachers, who will provide the best education to students.

c) Map Processes to organization’s objectives and functions

Process map for the Human Resource Department of the organization

  • To understand the nature of business or job.
  • To assess the organizational requirement for any particular department.
  • Select the communication mode to inform people. It could be advertising agency, newspaper publishing, human resource agency, internal recruitment, job portals etc.
  • Prepare the job profile and job responsibility or job description.

Quality Gateways basically are the points through which every organizational activity must pass, so as to ensure that they are as per standards of the company and that they can fulfill desires of customers. One of the main quality gateway in OLC is that management pays a lot of attention to ensuring that students are provided with the best educational facilities in the country and also that they learn something that can add value to their lives.

PORTFOLIO 2

a) Plan to promote goals and objectives

To be able to effectively establish and run the new clothing retail store, the management will have to be wary that there are some major steps and stages which will have to be cleared first. In this regard, it can also be said for the store to open within specified time and budget constraints, they would have to make sure that they have access to skilled employees and various other resources (Bradshaw, 2005). This means that as project manager for the task, I would have to develop my own skills. Some of the areas wherein I would have to improve consist of managing the manpower. To do so I would have to attend various classes and workshops on the same topic. I can also look at the option of developing relations or bonding with the employees, so as to effectively manage them and make them give their best performance. Furthermore, I also would have to improve acumen of finance. It is imperative that money available for the project is managed in an effective way. To work on this aspect, attending evening courses on financial management can be a very good option.

b) SMART Objectives

It is very much necessary for the management that they develop some very specific goals and objectives, because of reason that they will help in measuring performance of both the employees and management and also in motivating the employees to give their best. Following are the SMART objectives in this regard:

  • Hire skilled workers and labor.
  • Arrange for the necessary tools, equipments and machineries.
  • Arrange for finances and manage them effectively.
  • Construction work to be completed within 6 months.
  • Recruitment of staff to take nearly 2 weeks.
  • Full swing operations to commence immediately building is constructed and staff is recruited.
  • These goals are achievable because of their simplicity.
  • Commencement of the store in one year.

For the purpose of making sure that the goals and objectives are attained efficiently and effectively, feedbacks from workers and supervisors will be taken so that it can be ensured that the specified work is completed on time and within budgets. These SMART objectives would help me to align the human and other resources for the project with that of goals and targets and make sure that the outlet opens on time and within the specified budgets.

c) Implementation plans

For authorities of this project it would be imperative that they pay attention to not only development of different plans for meeting strategic targets; but also make sure that they are attained efficiently and effectively. In this regard some of the aspects which would have to be kept in mind include the likes of capable human resources; availability of finances as well as other tools and equipments. Herein the project manager(s) would have to make sure that the manpower involved in this project is capable enough to complete the tasks assigned to them on time and by wasting minimum of resources. In this regard they would have to acquire the required and provide them with training sessions so as that their skills can be developed and improved. To implement the various plans, such factors would have to be taken in due consideration of the management as well as authorities related to the project.

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d) Monitoring and Controlling Plan

For the management it will be very important that they monitor and evaluate progress of the project, as it is the only way through which they can make an attempt to make sure that the plan does not deviate or derail from its aims and objectives. There are a lot of ways through which it can be done (Hubbard and Love, 2004). It includes the likes of feedbacks, constant evaluation, scrutinizing, etc. Herein the management will have to be wary of such techniques, so that it can be made sure that the project is completed on time and within the budget. By giving feedbacks to workers and the employees authorities will be in a position through which they can measure progress that the project is making and what all are the areas where there is any kind of mistake or deviation. Another way through which such a monitoring process can be carried out is that of constant evaluation of the tasks performed by employees. This will provide the management with scope through which tasks and duties can be performed efficiently and effectively.

e) Appropriate systems to achieve the goals

There are a lot many systems and processes which can be considered by management so as to attain objectives of the project. One of them is that of ‘Just-In-Time’ (JIT) approach. It entails that the management would have to pay attention to ensuring that the resources which are required so as to initiate the process and thus attain the objectives with ease, are made available at the right moment, not before or after it. This would help in ensuring that the project is completed on time, within budget and also that none of the resources are wasted even by the slightest of margins. Statistical Process Control may also seem to be a very good option, as it would require that management uses various statistical techniques to measure progress of the project and make corrections in it, if any required.

PORTFOLIO 3

a) Quality Standards and how they can be managed and controled

Quality can be defined as a standard or benchmark against which performance of something is measured and evaluated. While Quality management is an approach through which authorities can supervise and monitor the progress made falls consistently on various parameters and is of the best quality. On the other hand quality standards, again are the benchmarks or levels which if attained by a task, then it can be called as quality task. Quality in tourism and hospitality is the delivery of products and guest services that are expected according to the standards. Quality management in this industry has very specific within this business sector as it does not only aims to assure ‘good quality’ but also ensures that the company’s services are consistent. Quality standards of RUS Plc should be dedicated to delivering the utmost value to its customers and should make all efforts to benchmark for the luxury in hospitality industry (Kapiki, 2012). The quality standard that is specified by this hotel chain is that the organization judges and accepts the periodical reviews given by the managers and monitors its current performance on the basis of the same. If it does not find them aligned with company’s standards then it revises to adapt to the changing landscape and guest expectations (Alvarez and et.al, 2012).

b) Demonstrate quality culture

Quality culture is basically a long term and an extended method that helps in involving all the bodies in charge of delivering services with the objective to attain higher degree of customer satisfaction. RUS Plc can continuously monitor its internal processes of quality and after that can develop certain policies to gain business objectives (Ingram, 2013). By taking into consideration the basic beliefs to sundown rules, organization should respect its customers, suppliers, associates and also strive to treat them as we as in person wants to get personally treated. In building and nurturing such relationships with the customers and also serving the communities, RUS Plc can build in better business that is committed to excellence (Duffy and Griffin, 2000).

c) Recommend improvements

The hotel chain is suggested to bring in time table and bulletin boards as well as technology usage should be emphasized more so as to acquire higher market share. It is also recommended that company should also focus on quality training and experienced trainers should be hired so as to provide better quality delivery to the end customers (Grinic, 2007). If the staff of the hotel chain is well trained then they will bring in best of the industrial talents in actual practice that will directly help in attaining organizational goals and objectives. If these steps are undertaken then it will also bring in great improvement in the business performance and bring in overall service quality enhancement (Kapiki, 2012). By providing training to the employees, management of the hotel would be able to make sure that their performance meets the quality standards and also that they give their best performance, so as to make the organization attain its goals and objectives.

d) Wider implications for proposed changes

The changes that will be brought in the organization will help in making RUS Plc even more competitive as its quality of service will be improved by a wider margin. The plan that company has for future which is to provide ‘high quality service for the discerning guests’ can be attained as such sensitive guests do look for the opportunities which can provide them with a difference which is better than the rest (Alvarez and et.al, 2012). People will find out that the organization has great ability to provide higher customer satisfaction at certain pocket friendly prices whenever they plan out any of their family or official event.

PORTFOLIO 4

a) Risk Assessment as Required by Legislation, Regulation and Organizational Requirements

  • Looking for hazard;
  • Deciding who could be harmed and how;
  • Analyzing risks and deciding whether all the existing precautions are sufficient or whether more needs to be introduced;
  • Recording findings and communicating employees about them; and
  • Reviewing assessment and revising the same if necessary.

Risk assessment at a construction company must be done while keeping in mind all the regulations regarding risks management at workplace. These regulations are related with management, manual handling, personal protective equipments, display screen, noise and health, asbestos and lead (Lèfstedt, 2011). All these regulations are to be considered while taking on assessment of risk on following features:

  • Purpose of Assessment – To identify measures which need to be considered to comply with prohibitions and requirements imposed by or under statutory provision.
  • Who has to assess the Risk? – Risk are to be assessed by employers of the construction organization and also by those of self-employed people that work as private authorities that are hired for risk management purpose.
  • Whose Risk should be assessed? – This involves employees, customers, self-employed people at work, and those people not in employment.
  • What Risks should be assessed? – Risk concerned with health and safety to which employers as well as employees are exposed at work, and also the third parties associated with the organization at workplace (Harris, 2002).
  • Recording and Reviewing – The risk must be recorded later on in order to keep a track on the all the potential risk that can arise at a construction workplace. All these must be reviewed so that better ways of dealing with risks can be developed (Gibson and Kidd, 2002).

b) Health and Safety Regulations related with and Applicable in Construction Workplace

Health and Safety at Work Act 1974 is an Act of United Kingdom Parliament that as from 2011 describes the principle authority and structure for the regulation, enforcement and encouragement of workplace health, welfare and safety within the UK. The Act is known to define general duties of employers, employees, employees, suppliers of substances and goods for use at work, individuals in control of premises of work, and those who maintain and manage them, and individuals in general (Øvretveit, 2009).

There are six major regulations made under Health and Safety at Work etc Act 1974. They are all applicable for construction workplace and can be applied effectively to promote safety and security at the workplace. These regulations are concerned with management of health and safety at work, manual handling operations, workplace safety and welfare, personal protective equipments at work, and health and safety with display screen.

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All the above regulations are necessary for different types of work situation and for a construction workplace these regulations can significantly help enhance health and wellbeing of employees working in the organization.

c) Systematic Review of Organizational Health and Safety Policies and Procedures

The health and safety policies and procedures of ABC company is reviewed systematically every year, or frequently when the law of the UK or its best practice changes. Using of policy or procedure will aid in attaining compliance with relevant statutory codes of practice and legislation, workplace standards and company policies, common law for care of duty, and recognized organizational health and safety (OH&S) best practice. The processes outlined in the organizational health and safety policy and procedures are designed for utilization as integral components in business operations to its maximum potential. As designed approach to management of OH&S is a necessary contributor to making sure that the staff, clients and contractors can do business safely (Lèfstedt, 2011).

d) Application of Health and Safety Policies and Procedures

Application of health and safety policies and procedures should be effective and must cover each and every one in the organization. It must be ensured that the policies and procedures are practicable and is providing protection to organizational volunteer workers along with paid workers. This means that the construction company does not have to guarantee that least harm will take place, but must do what is practically able to be done to making sure health and safety of the workers working on construction site. If the company is run by volunteers, then this will be the factor that is to be considered in order to determine what exactly is considerably practical for the company to do in any given situation (Harris, 2002).
In this way, health and safety policies and procedures can be applied to the organization of construction which be beneficial to both company as well as its employees both paid and volunteers.

CONCLUSION

This report has explained significance of organizational processes in delivering results which are based on goals and objectives. It has also developed plans to cover own areas of responsibilities for implementing operational plan of the organization. Appropriate guidelines have also been discussed in the report to improve organizational performance in both long as well as short run. In the later part, health and safety regulations, policies and procedures have been discussed in order to provide necessary information about health and wellbeing of workers and employees of organization.

REFERENCES

  • Alvarez, J. M. and et.al., 2012. Quality management in hotels in the Basque Country. International Journal of Quality and Service Sciences.
  • Birnbaum, D., 2012. A different kind of public healthcare system. Clinical Governance: An International Journal.
  • Bonehill, 2011. Managing Health and Safety in the Dental Practice: A Practical Guide. John Wiley.
  • Bradshaw, J., 2005. The role of communication in person centred planning. London: Jessica Kingsley.
  • Clouston, R. J. and Westcott, G., 2007. Working in Health and Social Care: An Introduction for Allied Health Professionals. Elsevier Health Sciences.
  • Cruickshank, G. and Cork, T., 2006. Construction Health and Safety in Coastal and Maritime Engineering.
  • Day, J. and Wigens, L., 2006. Inter-professional working: An essential guide for health and social care professionals. London: Nelson Thornes.
  • Duffy, M. and Griffin, E., 2000. Facilitating Organisational Change in Primary Care: A Manual for Team Members. Radcliffe Publishing.
  • Ellis, R. A. and et.al., 2007., Managing quality improvement of eLearning in a large, campus-based university. Quality Assurance in Education.
  • Ericson, I. and et.al., 2001. What constitutes good care for people with dementia?. British Journal of Nursing.
  • Gibson, M. and Kidd, J., 2002. Developing Consultation: Some Managerial Implications of the Health and Safety at Work Act. Employee Relations.
  • Harris, J., 2002. European Health & Safety Legislation and British Occupational Safety Law. International Journal of Manpower.
  • Healy, J., and Dugdale, P., 2009. Patient Safety First: Responsive Regulation in Health Care. Allen & Unwin.
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